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Waterview Project

Monday, May 27th, 2024

One of New Zealand’s largest infrastructure projects required a leaky feeder radio system with multiple mobile and portable units.


One of New Zealand’s biggest ever roading projects and longest road tunnel in the country, the Waterview Tunnel road of National Significance included 2 2.4km long tunnels, with a budget of $1.4 billion. The project was anticipated it would convey 70,000 vehicles a day on commissioning and play a major role in reducing critical gridlock issues in the Auckland region.


The Challenge​

The Waterview connection project asked Dove Communications to supply a communications system for the construction phase of the project that would deliver:

  • Communications between critical operations of tunnel boring and concrete ring placement teams.
  • Direct emergency services communications between services and UHF tunnel radios/VHF radios.
  • Communication with the cross tunnel emergency access culverts.
  • Hands free gantry crane operation communications.
  • Above ground coverage of 500m beyond each tunnel portal.
  • Coverage over a challenging above ground construction site with  multiple height obstructions.

The tunnel environment was a damp, dusty challenging one with multiple staff requiring 2 way radios communications in a high noise, poor quality transmission environment. 

The equipment had to have the ability to integrate with a moving tunnel boring machine, and have the capacity to easily access emergency services. 

The operational demands on communications were made more challenging when the second tunnel was bored – this meant communication was also needed within the service culverts that were used as escape passages or to provide access to an emergency response team.

System reliability and integration both above and below ground was a critical factor in a challenging and lengthy project where health and safety of the work crews was of paramount importance.


The System

Dove Communications provided equipment, installation and backup on the Waterview project, with multiple components sourced from Logic Wireless.

Equipment included installing seven Tait repeaters, over 100 Tait TP8100/TP9300 portable radios, over 100 Hytera TM610 mobile radios, 10km of leaky feeder cable plus 25 bi-directional amplifiers.

The core of the tunnel communications was based on the installation of a PBE Mine Radio VHF Headend unit linked to a leaky feeder radio system to ensure complete signal dispersion throughout the tunnel space. This in turn had all radio communications linked to it. The leaky feeder cable was laid out behind the Tunnel Boring Machine via a drum, linked through a special rotary coupler. 

Cross band links and communications with emergency services UHF frequencies and tunnel VHF radios were installed via a quiet Emergency Response Team channel, ensuring two way conversations were isolated from the site wide emergency communications channel.

Portable System Focus On Reliability And Ruggedness
The decision to opt for Tait portable radios was driven by the brand’s reputation for being highly reliable and capable of operating day in day out in demanding environments.

The Hytera radios also offered good performance at an acceptable price point as a day to day communications tool, within a compact easy to use design. 

Technician Chris Grala said as the project increased in size with the addition of the second tunnel, it was critical to keep communication systems as simple as possible.

The Tait portable radios also came with the company’s well established reputation for bomb proof reliability and were used by the directional drilling team.  The handhelds operated seamlessly for days on end at the sharp end of the project, with its high levels of moisture and mud exposure.

A stand-alone Sonetic voice headset system was interfaced to the radio system, ensuring that in an emergency workers using the Vox headset could hear any emergency announcement. The system was placed on the boring machine, and used by the team placing tunnel ring segments, enabling exclusive communications between the boring and ring placement crews without the interruption of open channel communications from entire site.

A tailored solution was also provided to ensure a hands free communication ability in the large gantry cranes on site. This required installing a radio head set with a push to talk switch and a specially designed circuit board to interface with headset speaker, microphone and switch.

Above ground communications on the challenging concrete segment storage site involved installing an leaky feed line above ground, with aerial couples to boost communications in areas where signal was shaded.


The Outcome

The Waterview Project was judged a major success, not only in its construction, but for the level of communications provided by Dove. The company was recognized for its efforts winning the prestigious Project Excellence Award for the Waterview project, along with Employee of the Year award, and special recognition from Hytera for its loyalty.


About Dove Communications

Dove Radio Communications specialise in providing radio and communication products and services throughout New Zealand. Based in Hamilton and with 20 years experience in the mobile communications sector Dove has a dedicated team of sales and support specialists delivering the latest in high quality communications equipment across all industries. Dove’s client portfolio includes local government authorities, forestry, mining and utility companies, alongside transport, emergency and service organisations.

Dove Communications founder and managing director Kevin Dove is a Gold Award winner of the Motorola Dispatch and Solutions Award for Asia-Pacific, and an approved radio certifier for the Ministry of Business, Innovation & Employment – Radio Spectrum Management. Kevin leads his team in providing effective communication solutions by first understanding their clients’ business, and tailoring a solution to their needs. They are proud partners with Logic Wireless.


Let us help you work through your solution. Contact Logic or find your local Logic Dealer today.

Posted in Case Study, Featured

Crankworx Rotorua

Thursday, December 5th, 2024

Celebrating a decade of Crankworx, a world-class mountain biking event and communication operational excellence.

Photo Credit: Clint Trahan


The Crankworx World Tour is a multi-stop series of mountain bike festivals, bringing together the best mountain bike athletes to compete in elite-level competitions in a variety of disciplines.   

Crankworx took flight for the first time outside of North American and Europe, in Rotorua, 2015. With a mission to combine riding and the beauty of culture, the Rotorua event has now become known as the “soul” of Crankworx. 

Celebrating 10 years of operation, Crankworx Rotorua has become an important event in Rotorua’s tourism calendar. 2024 saw growth in engagement with over 440 athletes and a total of 38,000 visitations over the 10-day event. With a reported economic benefit to the region of around $3-5 million, it’s hugely successful and web-casted across the world.  

Photo Credit: Clint Trahan


The Challenge​

Operating a large-scale event on the international stage takes a huge amount of planning, resource, and operational expertise—particularly with an extreme sport in remote forest locations. Communications and separate channel solutions were needed for general operations, medics, event management, marshalling, and TV production teams.   

Staged primarily at Skyline and the Whakarewarewa Forest in Rotorua, communications needed to be reliable and resilient across the two main remote sites, the wider Rotorua area, and for a duration of approximately 10 days.    

Crankworx Rotorua needed a partner to deliver a solution both reliable and purpose-built. Logic Wireless’ Dealer, Alcom Communications in Rotorua, first engaged with Crankworx Rotorua for the inaugural event in 2015. Over their successful 10-year relationship, Alcom was able to deliver Crankworx Rotorua a bespoke solution that worked for the challenging conditions of the sites.

Vernon Douglas, Alcom Business Owner, says, “With the event being staged across two areas which have little or no cell phone coverage, radio communications were essential to the smooth running of the event. Our team worked closely with the Crankworx team to clearly identify the specific requirements and then fine-tune and improve them for successive events.” 


The Solution

From the initial engagement in 2015, it became clear to Alcom Communications that repeaters in the Forest and Skyline sites were necessary to deliver the desired outcome of event safety and reliable communications. While this enabled localised coverage at each site, it did not provide coverage between the sites. This was workable, until 2024 when the Alcom Connect DMR Tier 3 network was used for the first time, delivering seamless coverage across both sites and the wider Rotorua area. 

Vernon says, “Alcom Connect, the DMR Tier 3 network, allowed a more tailored solution: Seamless coverage across six talk groups (channels) while also allowing key personnel to make one-to-one calls and radio-to-phone calls.”   

Photo Credit: Clint Trahan


The Outcome

With approximately 120 Tait Communications TP9300 portables with ear-pieces, and Tait TM9300 mobile radios and speaker mics, Crankworx Rotorua’s Operations Manager, Tu Mutu, says, “The DMR Tier 3 comms were a game changer. Alcom’s support during thick and thin, through the successes and hardships over the last decade has been something we haven’t taken lightly.”

Staging financially-sustainable major events, especially involving extreme sports is, as organisers say, ‘not for the faint-hearted’. Crankworx Rotorua’s comprehensive Safety Management Systems and Risk Management plans along with solid partners like Alcom Communications have meant the future looks bright for the event and Tu Mutu says, “We’re excited to deliver another outstanding event series across February and March 2025 and are stoked to continue ensuring that Aotearoa New Zealand is the first destination of the 2025 Crankworx World Tour.” Looking ahead, the Crankworx Rotorua team are planning on using Logic Connect to use GPS to track their fleet of radios in real-time.

Photo Credit: Clint Trahan


About Alcom Communications

Alcom Communications is a radio communications and network specialist based in Rotorua and servicing the Central North Island since 1987. Their key focus is providing innovative communication solutions for enhanced safety and operational effectiveness. 

Alcom Connect is a DMR VHF trunked radio network providing coverage and service where existing phone and network provision is inadequate. The Alcom Connect Network provides seamless communications across the Bay of Plenty/Waikato, Gisborne/East Coast, and Napier/Hawkes Bay regions.


Let us help you work through your solution. Contact Logic or find your local Logic Dealer today.

Posted in Case Study, Featured